Agoda, one of the world’s leading online travel platforms, has introduced the Property AMA (“Ask Me Anything”) Bot, a cutting-edge AI tool designed to answer travellers’ hotel questions in real time. The innovative bot allows users to access detailed information about hotels, amenities, and services instantly, helping them make faster and more confident booking decisions.
Since its soft launch, the Agoda AMA Bot has been handling over 30,000 hotel inquiries daily, demonstrating its ability to provide accurate and up-to-date answers at scale. By linking Agoda’s property databases with ChatGPT technology, the bot delivers responses enriched with live hotel data, ensuring travellers receive precise information every time.
Previously, guests relied on Agoda’s property messaging system to contact hotel owners, a method that often led to delayed or inconsistent responses. Now, the Property AMA Bot is embedded directly on property pages across desktop, mobile web, and the Agoda app, offering instant, reliable answers about room options, amenities, policies, and other key details.
“Providing travellers with the information they need, exactly when they need it, is essential for building trust and enhancing the booking experience,” said Idan Zalzberg, Chief Technology Officer at Agoda. “The Property AMA Bot significantly reduces uncertainty by giving immediate answers, helping users book with confidence and ease.”
The new bot complements Agoda’s extensive travel ecosystem, which includes more than 5 million properties, 130,000 flight routes, and 300,000 activities worldwide. With AI-driven tools like the Property AMA Bot, Agoda continues to innovate in the travel technology space, streamlining the planning process and improving the overall customer experience.
Travellers using Agoda can now explore hotels with greater confidence, knowing that answers to their questions—ranging from room sizes to accessibility features—are just a click away. This development represents a major step forward in how digital platforms are enhancing convenience, transparency, and trust for global travellers.
